Our Purchase and Payment Policies

Our goal is to make sure that your experience while visiting MeetMaker.com is efficient, secure, informative and pleasant. On behalf of our many client organizations, our role is to facilitate on-line registrations, payments, and other transactions. In many cases your transaction is subject to terms and conditions as set forth by those organizations.

Currency

All transactions are conducted in the local currency of the event or organization with whom the transaction is being conducted, unless specifically stated otherwise.

Payment Methods

We accept Visa, MasterCard, and Discover credit card payments as well as ACH (Automated Clearing House) payments withdrawn directly from checking accounts.  This is accomplished via ACH drafts based on the routing and checking numbers provided buy the purchaser.

Credit Card Authorizations

When submitting a credit card payment for a Late, Alternate, or Petition registration, a $5.00 temporary authorization will be applied to the card for validation purposes. This charge will automatically be removed after 1-5 business days. This is done because the actual charge will not be assessed until the registration has been approved by the Meet Director and we must validate that your card at the time you submit the registration.

Declined ACH Transactions and Service Fees

In the event your ACH transaction is declined due to insufficient funds, or any other reason, you will be charged a $25.00 processing fee and the transaction will be resubmitted.  Upon a second decline your transaction will be voided and you will be notified by email. We reserve the right to flag habitual offenders of declined ACH transactions to require credit card payment only.

Who You Are Buying From

We facilitate on-line commerce on behalf of many client organizations. We undertake to make it very clear at each purchase point on our sites exactly from whom you are making any purchases. We do not operate as an agent for any of our client organizations and serve solely as an independent contractor for the purpose of facilitating such online transactions.

Order Confirmation

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with MeetMaker whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Service Fees

Orders processed on our sites may be subject to a processing or service charge to you. We undertake to disclose fully on our confirmation pages the exact nature and amount of the service or processing charges. Some meets will choose to apply a 3% processing fee to the registering party.  A 3.5% surcharge will be applied to all credit card payment transactions. 

Refunds

We are not authorized to approve refunds on behalf of the events or organizations for whom we are facilitating on-line transactions. Any such refunds may only be authorized by such event or organization, and, in general, refunds are not available. Please contact customer service for the event or organization with whom you are transacting for assistance. Our service or processing charges, including the 3% credit card payment surcharge, are non-refundable under all circumstances.